Shipping costs are retrieved by placing the item in the shopping cart and proceeding to checkout. You do not need to actually place an order during this step. The shipping prices are for the 48 contiguous United States. Alaska and Hawaii need to be calculated manually, via support ticket request. By default, we charge at or below UPS Ground rate fees based on product weight. You may verify this by visiting http://www.ups.com. For faster shipping, please request as needed and we will provide appropriate quotes prior to any order being placed. Oversized items, such as furniture, need to be manually calculated.

Vanguard Distributors always charges standard UPS Ground or USPS Priority rates by default. For a faster method, contact us for a quote.

NOTE: For some items,you may only request faster UPS methods, not USPS Priority Mail.

UNDER NO CIRCUMSTANCES WILL REJECTED/REFUSED MERCHANDISE QUALIFY FOR A RETURN CLAIM UNLESS OTHERWISE SPECIFIED BY Vanguard Distributors.
All damaged, missing, or mistakenly shipped products must be informed with 48 hours of package delivery.

For most merchandise, items are warranted by the manufacturer for a minimum of 1 year. Hand-signed sports memorabilia may not be returned after 30 days under any circumstances. If you wish to submit a Returned Merchandise claim, please contact us by email with your order number. Further specific instructions will be given within 1-3 business days. Please do NOT ship back unauthorized returns. Otherwise, the return claim may be automatically rejected and you will be responsible for return shipping costs.

Alexandra Jordan Designer Hand Bags are warranted against defects in material and workmanship for 60 days from the date of purchase.

DirectTech Bluetooth Headsets, MP3/Mp4 Players, Memory Cards, and Bluetooth Sunglasses are warranted against defects in material and workmanship for 60 days from the date of purchase.

No merchandise may be returned under any circumstances unless said merchandise is defective. Any unauthorized returns will not necessarily be re-stocked and/or refunded. Please note that payment refunds occur only when similar merchandise is not available for replacement.

CLAIMS FILED WITHIN 48 HOURS

As a reminder, all damaged, missing, or mistakenly shipped products must be informed with 48 hours of package delivery. Otherwise, return claims may be delayed and/or rejected. All claims associated with damaged package/product in transit will result in a call tag merchandise pickup arranged by Vanguard Distributors through its shipping carrier (i.e. UPS, Fedex, etc).

Damage claims must be filed within 48 hours after order delivery date; NO exceptions.

All return claims involving allegedly defective (non-damaged) or mis-shipped merchandise will result in the following action: Vanguard Distributors will provide a (prepaid) return shipping label to be affixed by the end customer for shipment back to Vanguard Distributors and/or its vendors partners. Once received, the merchandise will be inspected to determine whether order was either mis-shipped or product was defective. Vanguard Distributors is responsible for return shipping cost if the return claim qualifies for product replacement. However, if order was correctly shipped and returned product is deemed non-defective, you are responsible for original return shipping costs incurred by Vanguard Distributors and any additional shipping costs required to re-ship said merchandise to you.

Exclusions: All oversized/flat rate shipping merchandise return shipping costs must be originally incurred by the  customer, with financial reimbursement by Vanguard Distributors if merchandise is found to be defective.

If non-defective merchandise received by Vanguard Distributors does not qualify for replacement, the customer is fully responsible for all shipping transit costs. Vanguard Distributors reserves the right to take ownership of said non-defective merchandise if the customer does not reimburse return shipping costs and outbound re-ship fees within 60 days. Vanguard Distributors will not offer financial reimbursement for returned non-defective products.

CLAIMS FILED AFTER 48 HOURS

All return merchandise claims filed after 48 hours of original delivery date are strictly defined as a manufacturer warranty issue. The customer is fully responsible for return shipping costs, regardless of whether merchandise is found to be defective. Abusive wear and tear of products may not necessarily qualify a returned product for warranty coverage. If merchandise is found to be defective, Vanguard Distributors will be responsible for replacement product shipping costs. Certain merchandise may not qualify for return claim authorization after 30 days of delivery receipt (see above).

Vanguard Distributors stands by the quality and craftsmanship of all available merchandise. We will work with our Customers to the best of our ability regarding any merchandise returns and/or shipping concerns. Please note Vanguard Distributors may occasionally request digital photos of allegedly damaged or defective product; Vanguard Distributors reserves the right to require this information only as needed.

For certain product lines, Vanguard Distributors requires signature on delivery to minimize potential delivery fraud. If the receiving party waves the signature required for order delivery, Vanguard Distributors takes no financial responsibility for the "lost package liability". If a signature waiver is required, Vanguard Distributors will need said statement in writing. It can also be stated within order comments for any specific transaction. Verbal notification will not be accepted. Vanguard Distributors currently requires signatures for the following manufacturer line(s): Alpen

Please note that Vanguard Distributors does not offer signature on delivery for shipments unless specified above.

RETURN POLICY ADJUSTMENTS

The following return policy adjustments apply to manufacturer-specific inventory:
  VFiber -- Authorization to return product(s) must be obtained in advance and must be made within 5 (five) days of receipt of merchandise. A return RMA form must be signed in order to validate your return. Pictures for defective parts must also be received within 5 days of receipt of merchandise. Failure to do so may forfeit your privilege to return/exchange the products. All cancelled orders for custom products are subject to a 25% (twenty-five percent) cancellation fee. There is no restocking fee for returns or exchanges made within 5 days of receipt and in original packaging. Products altered in any way may not be returned or exchanged unless permitted by the Seller. All products that are approved for return after 5 days are for order credit only and may incur a 25% cancellation/restocking fee. All products returned must be in the same condition as it was originally delivered by the seller to buyer. Special or custom-made orders are not refundable. All electrical or mechanical parts are non-returnable. Merchandise signed for is assumed delivered and no shortage claims will be considered unless noted on delivery ticket at time of delivery. Damaged-shipped merchandise must claim with the freight carrier. Original receipt must be presented for credit or exchange. NO RECEIPT NO REFUND. Exchanges on poor fitment of body kits will only be given after careful review and inspection. Pictures of the fitment or part will be requested in most cases. No returns on any parts that have been used, installed, modified, or disassembled. All returns must be sent to Seller freight prepaid and insured by Buyer. No refund or credit on labor or freight charges. Buyer is responsible for all shipping costs. Any refused shipments do not necessarily constitute the right to any refund credit.